Shipping service
After placing an order online, the customer will receive an automatic reply email to confirm the order.
The goods will be shipped within 1-7 working days. After shipment, you will receive another shipment email notification with an SF Express tracking number for confirmation. Under normal circumstances, the goods will be delivered within 2-4 working days after shipment. Free shipping on all orders. You are welcome to provide your industrial and commercial residential address or the address of an SF Express station/SF Smart Cabinet/SF Service Center.
Guests must provide valid information, including consignee's name, valid shipping address and contact number, etc. If the information is incorrect, the customer must bear the risk of loss of shipment.
For any mail that has been confirmed to be sent by SF Express but is lost , our store will try its best to assist but will not promise to compensate. If there is any loss, please Whatspp 94929834 or email to info@facemartt.com immediately and let us assist you as soon as possible.
If the item is out of stock, we will notify the customer as soon as possible and arrange for delayed shipment, replacement or refund. After the order is confirmed, we are sorry that we cannot exchange, change , return or refund the goods .
Local orders <br>Local orders, we choose SF express delivers to any address in Hong Kong, SF stations, SF service centers and SF smart lockers. When the shipment arrives, guests will receive a text message or phone call from SF Express to notify them to pick up the shipment themselves.
SF Express station address:
http://www.sfexpress.com/hk/tc/dynamic_function/SFNetwork/SF_store_address/
SF Service Center Address:
http://www.sf-express.com/hk/tc/dynamic_function/SFNetwork/SF_service_center_address/
By the way, smart cabinet address:
http://www.sf-express.com/hk/tc/dynamic_function/SFNetwork/EF-Locker/
All shipping details and shipping service locations are subject to SF Express’s official website.
http://www.sf-express.com/hk/tc/dynamic_function/price/
If you provide an incomplete, wrong or unsigned address, the goods will not be received and the shipment will be damaged. Returns may require rearrangement of delivery, and all costs are borne by the customer. If you have any enquiries, please contact our company staff info@facemartt.com or Whatsapp 94929834.
Macau orders:
We also use SF Express , After the shipment arrives at the address provided by the customer, the customer will receive a text message or phone call from SF Express to notify them to pick up the goods themselves. Guests must provide valid information, including consignee's name, valid shipping address and contact number, etc. If the information is incorrect, the customer must bear the risk of loss of shipment.
All packages sent outside Hong Kong may be subject to customs duties, and FACEMART will not bear any tax liability. If you are unsure about tax issues, please understand the details before ordering.
In case of any dispute, FACEMART reserves the right of final decision. For more information please contact us: info@facemartt.com or Whatsapp 94929834.